We put our high-performance methodology to work for you
Sometimes our clients need additional features, or ask us to tailor our solutions to their needs in various ways. To accommodate these needs, we’ve put together a methodology that has a proven track record, and that is robust and reliable: it enables us to deliver what’s needed in a predictable way, on time and on budget. We focus on delivering value throughout the process, by rapidly providing multiple solution releases that enable us to gather feedback and adjust the solution further.
We use a Phased Approach to implementation
The key to our implementation methodology is a Phased Approach.
In the first phase, we conduct a Requirements Gathering and Scoping workshop. A typical workshop is two days in duration, and is normally held on site with you. We need to have the project stakeholders present, along with other individuals who will be involved in the implementation project. The workshop is quite an intensive session, aimed at fleshing out just what’s needed in the solution that you’re going to deploy, how much customization is required to meet your needs, what data sources we’ll be using, how the workflow will be organized, and so on.
The deliverable from the workshop is a comprehensive document that describes the Scope, Objectives, and Approach (SOA) for the implementation project. The level of effort needed for the implementation, together with project costs, are identified in this document, and this includes the effort required from you (typically for the roles of project manager, end user, and a representative from your IT group).
Once we’ve obtained your sign-off on the SOA document, we proceed with the other phases of the implementation project, where we customize our solution to meet your specific needs, and integrate it with your other IT applications. During the course of the project timeline we deliver multiple releases of the solution to you. The first is a prototype, delivered within four to six weeks of the project start date. Up to three additional releases, each of which will provide additional capabilities, may be delivered before the final application is ready. The prototype release allows you to start working with the solution early on, and usually sparks additional discussion around features and capabilities as you begin to exercise the functions available.
Final Acceptance and Production
Once the final version of the solution is delivered to you, an Acceptance Period of 30 days follows. During this time you’ll work with all of the features and capabilities that were agreed on in the SOA document, and if any deficiencies crop up, we fix them. Once the Acceptance Period is over, you’ll be in production mode with the solution.